Intelligent voice assistants (IVAs) are the next-best thing-and they’re available 24/7, so they bring a lot of value. When people call a customer service line or IT helpdesk, they usually want to reach a live agent. Interacting with a company contact center.Long texts tend to become grating when spoken by stilted, robotic voices, at least if you’re not used to consuming lots of content using TTS. If you listen to your morning newspaper-online or with a print-document reader-you probably prefer a lifelike TTS voice. If you’re listening to this article right now, we don’t need to tell you the benefits of TTS.īut not all TTS voices sound particularly natural-and human-sounding text to speech leads to better experiences in most cases, such as: This capability has a broad range of applications, from web accessibility to voicebots to hands-free content consumption. Text-to-speech (TTS) technology does just what it sounds like: It allows machines to speak written words aloud.
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